phone won't make calls

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. Signal issues / no service troubleshooting, check out our 4G LTE & 5G Network coverage map. Check how much credit you have left, and if youre fresh out, buy some more if you need to make a call. On 7/12, the phone was behaving normally and of the few voice calls I ever do, I did talk to my wife late that day. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. Some displeased users reported a troubling problem: it seems that they can't make outgoing calls on Android. So, navigate to Settings > Network & internet > Your SIM Card and disable VoLTE. If you are calling an international number from the U.S.: If you are outside the U.S. and calling international numbers or the U.S.: Make sure Airplane mode is off when youre done. If thats the case, move to a spot with stronger signal. Call voicemail or a phone system to test whether touch tones are working as expected. If you have an Android, you can also go to Settings to deactivate and reactivate a SIM, but only if you have two SIMs in your phone. I have elderly parents and need a reliable phone so I can be reached. Navigate to and open Settings, and the, On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. An error may appear because you may have paired your Android device to your PC with a third-party app, or your devices may be paired through a pre-installed app from your hardware manufacturer (like Dell Mobile Connect or Virtoo by LG). Go to Settings > Phone > Call Blocking & Identification. Check your phone's and vehicle's paired devices lists to see which phone is active. Suddenly cannot make or receive calls. You can remove it and place it back again. In the Search your contacts box, search for a contact name or number. Restart Your Phone. Go to Settings > Apps & notifications > See all apps. Try to reset network settings (Settings > General management>Reset>Reset Network settings) try using SIM to a different device. Try to use . Use the dialer to enter the full 11-digit number, instead of using any saved contacts. 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We have been reading through this thread, and appreciate the feedback and comments included. 1. I switched from Verizon last June this is the first issue Ive had. I switched to my wife's cell phone and had the same problem. Make sure the number you're calling isn't on the device's Block or Spam list. The issue with unlocked U1 galaxy phones is the stock firmware does not have ATT CSC files. Tap "Other security settings." Then, tap "Set up SIM card lock." Tap "Lock SIM card" to enable this option. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. With weak signal, theres only a few, if not any, network bars. I cannot make or receive calls at home on all 3 of my phones for hours at a time. "Reboot" means the same as with your PC, simply power your phone off, then power it back on. Find out what to do when you can't make or receive calls on your AT&T mobile phone. We would love to know your feedback to help us improve. ", To remove an app from the bypass list, tap Remove. Verizon says there are no coverage problems. Assurance Wireless - Umax cell phone and customer service service. Swipedownwards from the top of your screen to reveal the Android Notification panel. If none of the users are able to make calls, the calls are probably not reaching the SBC. They have call centers that are always closed, telling you to call back when they are open, Tom's rated Cricket as "Best Customer Service". 03-28-2012 03:02 AM. I'm having the same issue with my iPhone 8 Plus. I just replaced my old iphone SE (with Xfinity mobile) with the new version. Search. So, the next action we can recommend as a workaround is to disable all other connections including Bluetooth and NFC. All rights reserved. 1). 1. Check your mobile coverage and service status You may experience call issues if you're in an area with poor mobile reception or if there is an issue with your account or network. I can drive 2 miles down the road and all 3 work fine. On the other hand, if they are positive that you can make calls but your device is still defiant to do so, check the final step listed below. Right-click the Action Center icon on the taskbar. Select the phone or vehicle you'd like to connect. Any of our contact options can connect you with someone to look at your account settings and local network details, and file a ticket for any problems. If you can't make a phone call but can text using your iPhone, you need to make sure you have the right phone number first. The problem is fixed by restarting the iPhone's network connectivity. Tap on Download and install. If you just learned something new about your phone, and want more of that, subscribe to our newsletter. The Phone Linkapp doesn't support dual SIM options. Check our network coverage map. AT&T shut down 3g service and that could be the cause. And all ip phones register on other subscriber in the same cluster. Everything transferred fine. Go to Settings > Phone > Call Forwarding. Step 2. Go to Settings > Phone > Call Forwarding. If you are among them, learn how to fix this without too much hassle with the steps below. If you can't call, contact us through chat (message us), the T-Mobile app , or social (Facebook, Twitter, Google+). It's possible that the outdated carrier version and iOS that accounts for "iPhone won't make or receive calls" issue. Digital Trends Media Group may earn a commission when you buy through links on our sites. Galaxy phone is unable to make or receive calls If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. First, power off your phone normally. But referring customers to 'Facebook' or 'twitter' is even worse in my eyes. Now tap on the 'Wipe data/Factory reset' option to confirm your selection. 1. In addition, the Your Phone Companion app for Android is now called Link to Windows. Want to get hands-on with latest Galaxy device? Press and hold the Power button until the menu pops up. The second thing to do is to navigate to Settings > Network & internet > Your SIM card and ensure that your SIM card is active and that it is allowed to make outgoing calls. Windows app registers fine (I can receive incoming calls).Incoming and outgoing calls from the Android app and physical phone work fine. Rebooted, turned off wi-fi, bunch of things. Remove any cases or covers from the phone. Where we can, we will solve issues for customers through the community forum. Find out how to reactivate your wireless service, Troubleshoot cant make or receive calls with AT&T PREPAID, Get help with dropped calls or network issues, Make sure your softwares up to date: Go to. Use the default Phone app 4. Reaction score. To set up a SIM card lock, slide the screen up to see more options. Step 1. Everyone is aware of UPS or United Parcel Service. But if another phone will work on the line, your still in good shape because your phone are only 2 months old, they are full warranted for 1 full year. If you are among them, learn how to fix this without too much hassle with the steps below. Select Start > Settings > Devices > Bluetooth & other devices. Go back to your PC's Bluetooth settingsand pair your phone again to establish the connection with your phone's updated name. You will be prompted to enter the current SIM card PIN. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. @MessianicmemberPlease reach out to our Support Teamon Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) for additional assistance. Make sure that the touch screen isn't waking up during the call. As such, you may need to contact your carrier in order to change your monthly limit and/or block. Visit The Apple Store Some displeased users reported a troubling problem: it seems that they cant make outgoing calls on Android. If there's another device using the same carrier nearby, you can test your SIM card with that device. West Tn. X | `>`. Your call will be placed or received using your primary SIM. By ticking this box, I accept Samsung Service Updates, including : Galaxy phone is unable to make or receive calls, Do Not Sell My Personal I'm having the same problem with ALL FOUR FAMILY LINES. Tap on the 'Wipe data/Factory reset' option. You are using an out of date browser. This test will help Customer Care diagnose the problem. Tap your SIM card, and then tap the slider into the off position, which deactivates it. You may have to reboot more than once. Check your number transfer status 3. However, when your iPhone or Android cant make or receive calls, you really notice the absence. Make sure that call barring is off. When trying to use DeX, the phone will simply mirror its screen to the monitor. It not only helps with calling issues but also might solve other . To restart your phone, follow these steps: Learn why Fi is a different kind of phone plan and how to get the most out of your Google Fi service. So, go to Settings > General > Software Update, and check for any new update to download. If available, move the SIM card to another T-Mobile device and see if calls continue to drop when you call from that device. how's your signal? Why don't calls work after changing my Android device name? 15 comments. This makes no sense since my previous phone was also a Revvl and this new Revvl model was listed as an acceptable upgrade for my account. Odd that both phones had been working perfectly and simultaneously they both start having the same problems. We also want to thank all the posters who have been jumping in and trying to help answer questions and provide support. LenaLuvv Lurker Thread Starter I have the ZTE Force 4g with boost mobile and for some reason it stopped making/receiving calls and texts. This is forcing a reboot and starts the phone and OS again after turning everything off your phone. To check for and install system updates, follow these steps: Restarting your phone gives it a fresh start and is sometimes all you need to fix your issue. Ended up with special tech section. The oldest trick in the book, still working :) Yes, restarting your phone can solve your issue. Please let me know if you found a way to resolve this! Thank you for your comment. Tech said something got corrupted at their end. Over the past few days my phone has been unable to make calls or has been spotty making calls. Try calling the number again. Check if the number you're having a problem with is in the list.. For example, Pixel 6 users have had a hard time with the Android 12 which completely broke calling due to network coverage issues. I read somewhere that Cricket is fine as long as you don't have a problem. The SIM card tray position may differ depending on device model. Go to Settings > Focus > Do Not Disturb and make sure it's off. , our Samsung representative will be in touch with you. I can browse the internet and text but no calls or recieve calls. Sometimes they will sometimes they wont. Tech said something got corrupted at their end. Yes, were starting to get a little desperate now, but updating to the latest available version of your operating system can often help in cases where your phone wont make or receive calls. Program cartridge return & recycling go to: * For Samsung printer support or service go to. My phone says "xfinity mobile" at the top. Make sure that the number you are calling is not blocked. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. . If you have Family Allowances, make sure it isn't blocking calls or has time-of-day blocks set up. If you're experiencing a bad echo, try using a wired headset to improve the experience. I thought that VoLTE is the cause, so I try VoLTE switch on / off, If you don't have Bluetooth available on your device (or if it's been turned off), you won't be able to make or receive calls on your PC. I have contacted customer service over the phone with no success. For information about making international calls, see Make an international call. Cricket has been absolutely useless in resolving this. This goes without saying but you should also contact your service provider and report a possible issue. Same thing here. You may therefore have to contact your carrier in order to resolve any issues. 3. Make sure Call Forwarding is turned on. This can be done easily on either an iPhone or Android by looking in the corner of your phone at the signal indicator. Swipe downwardfrom the top of your screen to reveal the Android Notification panel. It is normal for calls to drop after eight hours. Turn off your device and insert the ejector tool into the small hole next to the SIM card tray. If youre unable to make a call from your Galaxy device, it may be due to a faulty SIM card, an issue with your account or network, or a device setting. If you have an iPhone, you can turn off Do Not Disturb mode by swiping down from the top-right corner (or up from the bottom) of the screen. View all Assurance Wireless reviews & complaints. Please help! Wi-Fi Calling preferences are set to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with your signal. Step 2. Your phone will then tell you if an update is available. Your device may be experiencing temporary issues with receiving signals from a network tower. Also the battery which is usually good for a day or day and a half is now draining in 1/2 day. But still i dont have clue, why suddenly it got stopped. The quality of your call may be affected by a faulty SIM card. As such, look for places on or above ground that arent too remote (i.e., that arent out in the middle of nowhere). Buildings can sometimes block signals. Instead of getting "LTE" next to my bars at the top of the phone, it switches to"H" then nothing goes through. Check for an iOS software update. Now there exists a similar pattern, 900! The VoLTE (Voice over LTE) technology allows better in-call quality by relying on LTE. Make sure you have a signal. Turn your phone off, wait 60 seconds and then restart it. Tip: If you need help with any of the steps in this document, visit our Device tutorials page, select your device, and use the search bar to find what you're looking for. This will help other users find this information too! Check the notification switch on the side of the phone, if you have one. After that, check for improvements. Info on how to do this can be found in our separate articles on backing up iPhones and Androids. So you basically have to flash the U version of the firmware. You could be blocked or the problem is with the number itself when your iPhone won't make certain calls. 2) Created a new CSS. Try these steps. New iphone won't make outgoing calls with Xfinity. See Stateside calling & texting services. "LTE Calling", "VoLTE", or "Voice over LTE") If no, you will need an HD Voice-capable device If not, a message of "not connected" or "roaming" might display. Just select standard mode from the program and connect the device to the same system. Please contact us via Live Chat for a faster response. Fix 8: Reset your Pixel If everything fails, resetting your phone to the factory settings might help you. For additional iPhone-specific troubleshooting steps, visit Apple Support. Copyright 1995-2022 SAMSUNG All Rights Reserved. Tap Storage. However my wifes phone is doing the same thing. have you tried to toggle airplane mode or rebooting (not that you should have to, but wondering if this fixes it)? As with your SIM card, you can try resetting your network settings if you still cant make or receive calls. You then have to tap Clear X and Unblock. Step 3. Data transfer and SMS are possible, but can't make a call and receive calls. Tap on Block numbers. Networks can communicate freely without restriction. DND blocks all the calls, messages, and . Click on network operator and select automatically. This phones rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Update the Bluetooth and other apps if not updated. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Recycle your old TV and get up to 600 off Neo QLED TVs, Get up to 200 off selected Home Appliances when you recycle your old appliance for free, Troubleshoot your issue and book a repair. Check if Wi-Fi calling is on in the Google Fi app, check if your transfer is still in progress, 4. On older iPhones (iPhone 8 or earlier), you'll need to swipe up from the bottom of the screen. Step 2: If the Airplane Mode symbol is orange,. If your device meets all these criteria, and you're still having calling issues, proceed with the troubleshooting steps below. Make sure the number you are dialing doesn't have a. 6. Thank you for your feedback. have I asked enough questions? I called several other numbers, same thing. If its not phone issue or AT&T, its gotta be Russian hackers ;-), but still need it fixed. Support is also available on your mobile device through the Samsung Members App. OpenSettingsand tapConnections. For over a week we haven't been able to make voice calls. Device settings may be hindering your ability to make or receive calls. STEP 1 STEP 2 STEP 3 STEP 4 Inspect phone to identify connection problems So, the next solution is to reset network settings on your iPhone. It appears your unlocked Samsung Galaxy A51 is no longer compatible with the AT&T network. On most Androids, you can (de)activate Airplane Mode by doing the following: Step 2: Select Wireless & Networks (or Network & Internetor something similar). What is the model of your Samsung phone and your miles Apple device? Has anyone discovered a workable solution? Please help us improve by selecting a reason below. V Techs are usually very reliable. Sorry, there is insufficient stock for your cart. selection. Polycom Employee & Community Manager. Check the coverage map for U.S. locations. Tap and hold the Bluetooth icon. Settings->Cellular->Cellular Data Options->Voice & Data->LTE (select LTE option), Settings->Cellular->Cellular Data Options->Enable LTE (select LTE option), Settings->Cellular->Cellular Data Options->Enable LTE->Voice & Data (select Voice & Data option). Scroll down to , and select Don't optimize. Sometimes we can almost forget smartphones are for making and receiving calls. T-Mobile blocks calls to these numbers. So yea I would try a store and a new sim card and see if that works. Please check the. The connection process should now be complete, and youll be able to use the Calls feature. Free standard shipping, exclusive offers and financing options. Also, you can back up your data and do a Factory Data Reset. Step 2. We use a software platform through FB and Twitter that allows us to secure and validate a customer's private information. Software Update. Basically skip to the end to get all the info on flashing the correct Android 12 firmware for THE GALAXY S10. This can cause both voice and data issues depending on the device. Step 4. Pull down from the top of the phone's screen to access Quick Settings, or go to Settings > Network & internet > Airplane mode to check the status. In the Phone Linkapp, go to Calls and pair your devices again. If you cant make or receive calls, have dropped calls, or if your audio quality isnt good, try the steps below to fix the problem. On iPhones and most Androids, the signal indicator can be found in the top-right corner of the screen. I have been using verizon as the service provider and internet was working pretty fine but whenever i turn on mobile hotspot on my phone, I am not getting the calls, except notifications from truecaller and text messages. T-Mobile can't support calls on other services such as Google Voice. If you have set up your phone without activating a Google account, you can add an account at any time. She has a Droid Pro. Check for any blocked phone numbers. Please take our brief survey. I have a Samsung galaxy a51 5g so it's still good. Now, try to dial out and phone will not dial, will not dial voicemail, will not receive calls from a landline. New phone won't let me call or text. Cricket has been absolutely useless in resolving this. Same idea. Open the Phone Linkapp and set up Calls again. Information. Check if Wi-Fi calling is on in the Google Fi app 2. U1 phones have no carrier files. The above causes usually prevent you from making calls. If you're calling an international number, check whether you have the right features on your account. Thanks everyone, and please let us know if we can assist further. With everything going on in the world today, and living alone, not having a working phone does not feel good. You can easily customize this key to meet your needs. Follow the on-screen instructions. After each step, try making a call to see if your issue is resolved. She spent 4 hours with customer service and even went down to the Cricket office and the issue has not been resolved. Similarly, if you have an Android, find an official support number or contact its manufacturer. To reboot your phone, hold down the power button and press Restart . If you recently changed network providers but kept the same phone, you may need to contact the current provider to reprogram your device. Use the like button to offer a thumbs-up for good content. If you have an iPhone, you can unblock numbers by going toSettings > Phone > Blocked Contacts. If you are wondering what has happened to your newly purchased Google Pixel, or why your new LG smartphone has stopped making calls, then don't worry. On an iPhone, go toSettings > General > Reset > Erase All Content and Settings. The system defaults to the last paired device used in your vehicle. Check your iPhone settings Turn Airplane Mode on and off. This test will help Customer Care diagnose the problem. Uninstall downloaded apps such as calling apps; all blocking, launcher, and home screen apps; and apps you downloaded around the time the problem started. 2. Our apologies for the delayed response, @SaneTezz. Press the volume down button, then immediately let go. If that device isn't active, it . IfAirplane modeis on, turn it off and check if your connection stabilises. My husband and kid s both have functioning phones. Enter the default PIN 1111 or 1234, then tap "OK." Check Do Not Disturb. If you are still unable to make outgoing calls on your Android handset, try the next step. After each step, try to call a friend or have a friend call you to check if the issue is fixed. Follow the instructions that appear on the screen to set up your account. To turn it on, press and hold the Volume up + Power buttons simultaneously. Here we give five quick steps to fix your Android phone. When the Apple logo shows, continue pressing the power button. Things to try to improve your audio connection while making calls: If you're using a Bluetooth mouse or accessory and you are experiencing poor quality during a call, try temporarily disconnecting the accessory to see if your audio quality improves. It may not display this or other websites correctly. #4. This clears your phone of any stored data that might potentially interfere with its functioning. It may wake up if your cheek presses the touch screen or your fingers touch the buttons, like the End Call button. Tap Clear data-> OK, if necessary.. However my mother in law is having the same issue on her iPhone through atnt and I have a Samsung so what's going on? , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Assurance Wireless - Customer service. It's like every evening I can't make any calls but I have full bars and 4g. The program will ask you to enter the DFU or the recovery mode. We do this for the customer's safety and protection. Check that you aren't blocking calls. On select Android devices, do the following to turn off battery optimization: Open Android Settings > Apps > Link to Windows >Service > Battery > Optimize battery usage. Check that Call Waiting is turned on in your phone settings. Select your Android device from the list. Message and data rates may apply. Press #21# on your phone and then the Call, Send, Talk, or Receiver key. Turn it off by tapping it so that it turns clear. Chances are that theres a conflict between them. Sorry, we're still checking this file's contents to make sure it's safe to download. If you cannot make calls, then there might be a problem with your SIM card. 0. So basically we have exhausted our efforts to resolve these issues and don't know what to do next as nobody at Cricket seems to know what is going on or how to solve the problem. See if Call Forwarding is turned on. Next, tap the Do Not Disturb Mode icon (it looks like a crescent moon) so that it turns clear. Step 1. Sometimes, rebooting your phone is all it takes to fix the issue. Cause 1. This is especially the case if youre expecting an important call from someone or if you need your phone for work. If your iPhone not making calls to certain contact, you should check the status of block contact feature. Note:Weve changed the name of the Your Phone app to Microsoft Phone Link. Called Verizon. and Before that chnaged the priority in UN CM Group. Last battery charge lasted 1.5 days. * For Samsung Supplies information go to: * For S.T.A.R. Please click submit to tell us what you think. A list of nearby devices will be displayed. On Android, go to Settings > System (or General Management) > Reset (or Reset options) > Reset Network Settings (orReset Wi-Fi, Mobile & Bluetooth). This has been ongoing for 6 months. Can't call a specific number or make international calls. I am on the latest version 15.5 new Linux install. If none of the previous steps helped you address the problem at hand, we can only recommend restoring your device to factory settings. Then if you have a long list of pay devices then clear some of them. Step 1. True statement. Always have full signal bars. Lastly, tap the very same slider into the on position to reactivate it. I can drive 2 miles down the road and all 3 work fine. Imagine having a pocket PC in your hands that can do so many things but wont perform the essential task making phone calls. Go toSettings > Network & Internet > SIM cards. Your line is active (prepaid lines must have a balance). Phone is sending all calls straight to voicemail. To check that, follow these steps. Step 1: Reboot Your Phone The first step towards troubleshooting your phone is to reboot. Some Galaxy TabS6 Lite's may still have a yellow tint to the screen, even with the blue light filter disabled. One reason why your phone cant make calls may be that theres a problem with your carrier. If it does, then we can blame the phones. So you can return them for an exchange if it turns out the phone system is at fault. If you can confirm that theres a stable signal and that your SIM is allowed to make calls, something else is causing the issue. Assurance Wireless - Phone not working. Next, tapEditin the top-right corner and tap the red Minusicon next to the number you want to block before tappingUnblock. All rights reserved. In your Android device settings (typically under the About your device page), change the name to the one you want. If youre using your phone outside the U.S., check the 120+ supported countries where you can use Google Fi. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Enter another ZIP to see info from a different area. Check out our guide on how to update your iPhone or just go to Settings > General > Software Update to look for new updates. Go to Settings > Phone > Blocked Contacts. Try calling in a location that dropped your call before to see if it happens again. Go to Windows Settings > Apps > Apps & features. If that works on your phone, please change your current SIM. Post doing this change, we are able to make any outbound call as well as receive inbound calls. But if your shorter calls drop frequently, try the following: If voicemail doesn't or phone systems (IVRs) don't recognize button presses on your device, check out your device's touch tone settings: If the phone still can't make or receive calls after you've followed these troubleshooting steps, contact us. Firstly go to Settings and then turn on Bluetooth. Check if Airplane mode is enabled or if your device is blocking calls from unknown or private numbers. By continuing to browse or use this site, you are agreeing to our use of cookies. Enabled Do Not Disturb (DND): Check your DND settings to see whether you have turned on this feature. If you're still experiencing issues with your service please reach out to our support teams via phone, chat, or social media. calls and texts are still gong to old phone. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Select Unpair (or choose to "forget" the device). Then today, 7/13, I got a voicemail notification but when I dialed it, the phone just went silent for like 30 seconds and then beeped and hung up. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. As with Airplane Mode, its also a good idea to check whether you have Do Not Disturb mode on. Select your device from the list, then Remove device. If the SIM card worked on a different phone, the issue is with the device. Restart your device and ensure that the SIM card is not the problem. 2022 AT&T Intellectual Property. Airplane mode is off, do not disturb is off; i have now cell-bars appearing on the phone.I have completely erased and restarted/completed the start up routine and still have same problem. Sep 24, 2018. Press the volume up button, then immediately let go. Being the largest parcel delivery company, upsers ensures its employees gain the best benefits. On an iPhone, go toSettings > General > Software Update. However, if the signal occasionally drops out so that you seeNo Service (or something similar on an Android), you may find that calls dont work. The ejector tool is provided upon purchase. There are 3 fixing modes for you to fix your iOS system: Standard mode, Exit Recovery mode and Advanced mode. If you do, this means Airplane Mode is activated and that you cant receive any kind of communications signal. I've tried businesses and friends but just get the "can't connect" with beep beep beep beep. Added the route pattern to this new partiton. If we have coverage in your location: Try going to another spot nearby where you have a signal. If you cant make calls on your Android, you can usually fix this with these steps: The first thing you need to check is your SIM card. If you can't make or receive calls; or get busy, fast busy, three beeps, three rising tones, or a "call failed" error when you try to call, start with these basic troubleshooting steps. I have reached out to support using another phone and have not had this issue resolved. Based on the list, yours should work if that's the full model # from the phone. If your iPhone won't make or receive calls but can text, it could be because the device is in "Airplane Mode." To fix the problem, you need to toggle the "Airplane Mode" switch to off. What happened? If youre expecting a call from a particular number, but it never comes (even when the other person tells you theyre trying to phone), you may want to check if youve previously blocked it. To update your mobile device's software, follow these steps: Step 1. Heres how to reset your device to factory settings: And, with that solution, we can conclude this article. Go to Settings > Connection > Mobile networks > Enhanced LTE services and select on. You need to force your iPhone to restart if it is acting strangely and won't make calls. 2. Open the Phone app. You can do this on an iPhone by taking the following steps: Step 1: Swipe down from the top-right of the display. For more information, see Introducing Microsoft Phone Link and Link to Windows. Make sure the Phone Linkapp on your PC is closed, then do the following: Tap Connected devices > Connection preferences > Bluetooth. Unpair your Android device fromyour PC by going to Start > Settings > Devices > Bluetooth & other devices > Other devices. Make sure you have internet or Wi-Fi connection when doing the following update. The phone number that's assigned to the caller who is initiating the call. If the signal icon on your phone has no bars, check the 120+ supported countries where you can use Google Fi, 5. If this is the case, you should try moving to an area or location with a stronger signal. Select All apps from the drop-down menu. Open the Phone app and Tap More (Three dots in the upper right corner). Find out more about sending an error report. LTE Calling, VoLTE, or Voice over LTE), Validate primary account phone number and 6 digit SMS code, If no, you will need an HD Voice-capable device, If yes, but not AT&T branded, you may need to. Tap the desired option and follow the on-screen prompts. If you're unable to make or receive calls, or your calls drop unexpectedly, these troubleshooting tips can help. Turn off Wi-Fi to ensure you're using the T-Mobile network. If the issue persists after reinstalling a valid SIM card, try rebooting your device. #1. If this has happened to you, weve put together an outline of things you can try when your phone is not making or receiving calls. ZTE Force 4G LTE zte force 4g lte ZTE Force won't make or receive calls???? Code not valid with this product 8. The built-in blue light filter uses a feature of Samsung's advanced image processor to filter the screen with minimal impact on performance and battery. Hello Catriona, your Polycom Reseller should be contacted as they should be able to raise an RMA to get the Unit repaired as they have sold you the unit. A common issue is that some or all LTE service may be toggled to 'off' within the device settings inadvertently. Other apps for dialing arent supported. Update your software Check for a carrier settings update. Press and hold the Power button until your device starts. Here you will be presented a list contains all phone numbers that your iPhone have blocked. We switched from Verizon 10 days ago and it has been ridiculous. Open Android Settings > Apps & notifications > App info > Link to Windows >Advanced > Battery > Manage Battery Usage > Battery optimization. You'll need to check if the phone was configured this way, and if it was, yo, Galaxy phone or tablet's GPS signal is lost. You may have to tapMore after this on some models. what were you doing right before? Select Phone/Dialer app you're using. Go to connection setting and select mobile networks. You should see notifications on both your Android device and Windows PC. Make sure that the number going to voicemail isn't on the device Block or Spam List. Both on the hardware and software sides. You may experience call issues if youre in an area with poor mobile reception or if there is an issue with your account or network. If I try to make a call, it says, "Welcome to Verizon . Check your iPhone settings Turn Airplane Mode on and off. If there's another entry for your Android device, unpair it, by following steps 25. Confirm you have wireless service. Imagine having a pocket PC in your hands that can do so many things but won't perform the essential task making phone calls. This site uses cookies to enhance your web site experience. Also, try enabling Airplane mode for a minute or so and disabling it. Issue: Can't Make or Receive Calls with Android - YouTube Having problems making or receiving calls? Disable Bluetooth and NFC and give it another try. Editors note: This article was originally published in December 2020. Hey all, read this thread. Sure, speaking to someone via a telephone no longer represents state-of-the-art technology, particularly with the advent of social media, augmented reality (AR) and virtual reality (VR), 5G, the Internet of Things, and everything else you can do with a phone nowadays. Make sure the number you're calling isn't on the device's Block or Spam list. Wi-Fi calling works on Designed for Fi and most Compatible with Fi phones. Assurance Wireless - Customer service neglects and does not honor other employers feedback and continues to prolong ignorance. Since modern handsets are quite thin, theres a shared narrow space with a lot of communication antennas. Restart your phone. You must log in or register to reply here. :tongue: Rebooted, turned off wi-fi, bunch of things. We are making international calls & the pattern being used is 900!. Email as a contact option was discontinued as of April 3rd, 2019. Reset Network Settings. Make sure that you have a stable network coverage signal and that your SIM is properly placed. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. If we dont have coverage in your location: Connect to Wi-Fi so you can use Wi-Fi calling. Call your own number to see if it rings before forwarding to voicemail. I cannot make or receive calls at home on all 3 of my phones for hours at a time. Please share your ZIP Code to find a nearby Best Buy location. Read the guide below to find a solution. Suddenly started last night or this morning. Called Verizon. What might be the reason, I have read all the replies but my issue is not suitable with any other guy in this thread, any help would be appreciated my lowes life. Fast, easy checkout with Shop Samsung App. but it is in a different partition (partion of the main site). Check for one of the following causes. Second: For those experiencing loss of Voice and/or Data service, check the following settings and then power cycle the device. Posted on Jan 4, 2022 8:40 PM. PBX on 172.16../24 subnet, soft-phone using 172.16.15./24 subnet. Turn off call forwarding. It may make the phone go silent or turn off alerts to anyone who is not a favorite contact, and you may be missing those calls. My new iphone13 cannot make or receive calls or texts. https://forums.att.com/conversations/samsung/phone-cannot-make-or-receive-calls/6216dd5c87306e2032e14d9e?commentId=622e36073c3dbc77d9635266. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Thanks for the response. Keep in mind that dropped calls may happen every once in a while because of interference from buildings, weather, or other factors. Unblocking a number will let that number call you again. , our Samsung representative, wants to know about you so they can assist you better. If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Alternately, you can directly enter a phone number on the dial pad. Sometimes, your iPhone cannot make and receive calls until it has been updated. Help us to make recommendations for you by updating your product preferences. Ended up with special tech section. If this number format doesnt work, you can also try using the exit code of the country you are visiting. On Android, go to Settings > System (or General Management) > Advanced > System Update. Select the app you want, then Uninstall. Enter your username or e-mail address. I would go to the closest store and get a new SIM card and see if that fixes your issue. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Go to Settings > Software update. Ran DNA, Output = Call blocked. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. We encourage you to visit our device web portal and follow the steps to redeem your free device: Let us know if you require additional assistance, and we'll step right in to help! Best answer by Marlena_Cricket 27 September 2019, 01:00. We took sim card out, powered down phone, VZ re-set something at their end, put sim card back in, rebooted and all is working. Go to your Windows Settings > Devices > Bluetooth & other devices > Other devices. Step 3. Start by visiting the, HD Voice-capable (a.k.a. Even if you dont have any issue with your contract or SIM, it may still be worth contacting your carrier in case there are any network outages. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. If you can't make calls, you need to check if your phone is well-connected to network or not. Help us to make recommendations for you by telling us what you like. Try to connect your devices manually. So i rebooted VM, where Sub-1 resides. If there are fewer, the signal is too low for reliable calls. Copyright 1995-2022 Samsung. Follow the steps below to solve the problem. Turn off battery optimization on your Android device, Turn off battery optimization on select Android devices, Unpairing your Android device from your PC, Introducing Microsoft Phone Link and Link to Windows. New to the AT&T Community? Verify your Android device is not on the list. We made sure to revamp it for freshness and accuracy. Remember to always mark posts that resolved your issue with a Best Answer designation. There is a lot of great information included in this thread, but we wanted to make sure one troubleshooting step was called out, so it isnt missed. Thanks for the response. If you received error messages or recordings when trying to place a call, be prepared to share those messages with us when you contact us. However, if this and every other option fails, it may be time to contact the manufacturer of your phone and inquire into a potential repair or replacement. On an iPhone, go toSettings > General > Reset > Reset Network Settings. If Bluetooth is on, the device may be trying to send the ring to a paired device, and you may miss it. Check out Signal issues / no service troubleshooting. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Check if your device is blocking any unknown or private numbers, Step 1. Contact your service provider for assistance. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. We recommend turning it off for theLink to Windowsappon your Android device. If none of above steps work, reboot your PC. 1. Make Sure your device is discoverable. If not available, it should automatically switch to a standard protocol. #2: Check if airplane mode is on You might have accidentally enabled airplane mode. I WAS considering changing from AT&T where Customer Service is volunteers and ranting forums. For calls dropping only in specific locations. We ask customers to contact us using Facebook or Twitter in specific cases where we may need to ask them account specific information to solve their issue. If not. You need to discuss the options with them directly. Flash it yourself. What I learned after using both, Samsung Galaxy S23: release date, specs, price, and all other rumors, 4 tech collabs we want to see on the OnePlus Featuring co-creation platform. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. On your phone, open the Google Play Store app, If a system update is not available, the screen will say Your system is up to date. ! Did you buy it unlocked and put it on sprint? BLU Phone Bluetooth Problem. Some updates might require a Wi-Fi connection. I'm forced to find another carrier. If the signal icon on your phone has no bars or only one bar , check. Other times, it could be because your Location is disabled or because you are not using the best Location method. Note that touch tones may not work if you're on a conference call. So, you can try and refresh the system, and the best and the safest way (albeit a tedious one) is to format your device. With Android, you can unblock contacts by going toPhone > More > Settings > Blocked Numbers. Steps Performed: ============= 1) Created a new partition. Unpair your Android device from your PC by going to Start > Settings > Devices > Bluetooth & other devices > Other devices. The Bottom Line We also see some users fix this problem by dialing *#31#, and you can try this if you still fail to make calls after trying the above methods. Make sure the number you are dialing doesn't have a 1-700, 1-900, or 976 prefix. 3. Similar to the perennial reboot advice you get from IT departments, its usually worth removing your SIM card and reinserting it again. Make sure you are using the Phone app that came on your phone to make calls. they are custom for VOLTE. Remove the current SIM and insert a different SIM into your smartphone. Once complete, please ensure you power your phone off and back on to establish a fresh connection with the network. Enabled Airplane Mode: Turning the Airplane mode will automatically block all the internet and cellular connectivity. Come meet a Samsung representative for your S10 purchase. With Android, you can turn off Do Not Disturb mode by swiping down from the top of the screen to expand the notification shade. Yeah sadly that's not the issue. By ticking this box, I accept Samsung Service Updates, including : If you have poor mobile reception, there will be a few to no network bars on the upper right corner of your screen. Watch this video to check your call and connectivity settings, SIM card, line suspension. Tap Clear cache to clear the app's cache. Check Do Not Disturb. Can't make or receive calls user1535016094265 August 2018 edited August 2018 I bought nokia 8 sirocco a week ago in japan, but problem is occurring. Just started yesterday. If you're having problems with calls just while connected to Wi-Fi Calling, read no further and check out Wi-Fi Calling problems instead. Locate the name of your PC in this list and tap on it. Sign in for simpler, more accurate assessment Sign in and Continue Check whether "Wi-Fi calling" is turned on: Check the "Wi-Fi calling" settings in the Fi app: Make sure that "Wi-Fi calling" is turned on. 5. Just to confirm that your device isn't apart of the 3G shut down, please make sure you have one of the following device models: Galaxy Note9 (N960U*, N960U1*) Next, you'll need to proceed with any further troubleshooting steps to get your device back working properly: Reset your device. Include any country codes or area codes. Here is the quick guide on how to fix Bluetooth cache -. Then tap theDo Not Disturbicon so that it goes from blue to gray. Anti-s, Program the keys on your Galaxy XCover6 Pro, Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. Hard Reset. Try rebooting your device. If available, move the SIM card to another T-Mobile device and have someone call you to see whether calls go to voicemail on that device. Or, at least, it will stop you from hearing an incoming call since many Do Not Disturb modes (such as Apples) only silence calls rather than disabling them completely. Some protective cases interfere with reception. Random software glitches can cause your phone to be unable to make calls. Here are the customer support phone numbers of the four major wireless carriers: AT&T : 1- (800)-331-0500 Sprint : 1- (888)-211-4727 T-Mobile : 1- (800)-866-2453 Verizon : 1- (800)-922-0204 If your carrier isn't listed above, a quick Google search for their customer support number should get you headed in the right direction. Make sure you have a signal. I'm currently on my 3rd call to customer service. Verify that your account is in good standing. According to multiple reports, users of unlocked Samsung Galaxy phones (and other brands) are currently unable to make or receive VoLTE/HD calls on AT&T. Unlocked Samsung Galaxy phones cannot make or receive calls on AT&T The AT&T 3G network shutdown has been progressively done by zones. Mine has been doing fine. Regardless of why your phone is acting up, it should get you back up and running again. Turn off Block unknown/private numbers and check if you receive calls. Go to Settings > Focus > Do Not Disturb and make sure it's turned off. Of course, unblocking numbers wont achieve much if you cantmakecalls. Doing this effectively de- and reactivates the card, hopefully removing any issues that were preventing your phone from making and receiving calls. Close the Phone Linkapp and then reopen it. Signal here has been good. Calling wont work if Airplane mode is on. To test your SIM card, contact your mobile carrier. Get step-by-step guides and instructional videos on how to sign up, transfer your number, create a group plan, switch your price plan, etc. It's sm-a516u and it's unlocked originally sprint. Dec 25, 2012. Thank you for reading and dont forget to follow us on Facebook and Twitter for more articles like this. Blocking a number prevents that person from calling you, so if you want to receive calls from the number, its time to unblock. Turn on touch tones in your phone settings. For example, your phone contract may be for only a limited amount of minutes per month, and you may have previously set a block on going beyond that limit (so that youre not charged). Don't release them until you see the OnePlus logo on the screen. Navigate to "Settings" > "Phone" > "Call Blocking & Identification". If you are activating your phone for the first time, you will see a prompt to either add an existing Google account or create a new one. Step 1: Swipe down from the top-right of the display. We guarantee 100% privacy. Tap or click on these toasts to confirm. Sorry, our virus scanner detected that this file isn't safe to download. Check for any blocked phone numbers. Go to Call Settings by tapping on the three-dot icon at the upper right. I have even went to the cricket store and they psrformed a sim card update and still no results. This has been ongoing for 6 months. It will dial out but no ring tone and then says unable to connect. Assuming your phone is indeed switched on, you should check if its receiving a signal. Warranty may not cover physical damage, but you can still make an appointment for repairs. Reply. We'll send you an e-mail with instructions to reset your password. (Add a + or. Check whether the problem comes to some certain calls or all the phone numbers. I cant text and be on the internet but cant make calls. I have same issue with my Galaxy Note 10+ 5G. In most vehicles, you can only have one active Bluetooth connection at a time when your vehicle is on. Open Settings. Turn off Bluetooth. Tap Apps. We may need to check your number and the network in your area. Two days ago I was trying to use my phone and I could hear the other party, but they were having difficulty hearing me. Make sure your iPhone has iOS 15.4 or higher. However, if it doesnt switch, theres a possibility that you wont be able to make outgoing calls on your device. What's the exact model number for your phone? Last updated: September 8, 2022 - Added directions to Wi-Fi calling zippy. Please try again in a few minutes. All fine. Next review. I got a new phone in the mail today (Revvl) since my old phone won't turn on, yet I can't make calls or send texts as it's telling me the device won't work with my plan. Select All from the drop-down list, scroll to find Link to Windows, and turn the toggle Off. To check if theres an update for the Google Fi app, follow these steps: System updates for your phone can provide improvements that may fix your issue. This shouldnt stop you from making calls, but it generally stops you from receiving them. They can replace your SIM card or inform you about temporary network problems. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Tap Settings. Contact the app provider if necessary. To make sure your device can make and receive calls, check the following: Your device shows at least two signal bars. Updates to the Google Fi app can provide feature and security improvements that may fix your issue. Tap the Bluetooth icon to turn it off and then on again. Step 3. Are you sure to remove this product? Here's the whitelist of phones that should still work. Inspect the SIM card for damage and reinstall it if none is found. Swipe down from the top corner of the screen to access the " Control Center " menu. And finally just went and factory reset my phone. On Android, go to Settings > System (or General Management) > Reset (or Reset options) > Erase All Data (Factory Reset). In your Android device settings (typically under the About your device page), change the name to the one you want. The new features on your Samsung Galaxy XCover6 Pro, Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. If you have enabled this feature, you won't be able to make or receive calls. Texts work fine. See if Call Forwarding is turned on. Check for any blocked phone numbers . Select the Dial icon to start your call. Re: Not able to receive or make calls. Other than having a att network reset done on the phone, can't think of anything else that would be causing it since billing is good. Check whether your SIM card is damaged or improperly installed. Or you can long press the power button and click "restart". Actually really well. Turning Airplane mode on and off will reset some settings and may fix your connection. Your current SIM and insert the ejector tool into the off position, which deactivates it last device... Your account see make an international call t shut down 3g service and even to... Cricket office and the network: reboot your phone, hold down the button. Connect to Wi-Fi so you basically have to tap clear cache to clear the app & # x27 ; off! Five seconds, then do the following Settings and turn on Airplane for... Switch to a standard protocol menu pops up phone without activating a Google account, you return... N'T optimize scroll down to the Cricket office and the issue is fixed by the. Heres how to fix your connection stabilises went and factory reset my phone has no bars, check following. 'Re on a conference call are visiting calling an international number, check the 120+ supported countries you. Help you number on the three-dot icon at the top of your Samsung and... Youre expecting an important call from someone or if you can use Google Fi can... Towards troubleshooting your phone, hold down the road and all 3 of my for. Not that you wont be able to make any calls but i have contacted customer service neglects does. Of phones that should still work then immediately let go gain the Best benefits that. Your unlocked Samsung Galaxy A51 5G so it 's sm-a516u and it unlocked! International calls or recieve calls dial voicemail, will not receive calls, see Introducing Microsoft phone Link and to.: Weve changed the name of the previous steps helped you address the problem establish a connection! Know your feedback to help answer questions and provide support active Bluetooth at! Se ( with Xfinity > phone > blocked contacts disable all other connections including Bluetooth and NFC and give another! Problems instead well-connected to network or not Buy through links on our sites >! And living alone, not having a pocket PC in this list and tap the slider the. Up if your transfer is still in progress, 4, by following 25. Somewhere that Cricket is fine as long as you do, this means Airplane on! Your web site experience it for freshness and accuracy and starts the phone Linkapp on your flashlight has ridiculous. A Google account, you should see notifications on both your Android handset, try to make calls. The SIM card tray be affected by a faulty SIM card PIN, contact your service please reach to... Starter i have elderly parents and need a reliable phone so i can drive miles. Correct Android 12 firmware for the Galaxy XCover6 Pro maintains a thin and feel! Issue Ive had is usually good for a day or day and a new card. All the info on flashing the correct Android 12 firmware for the 's!, not having a working phone does not honor other employers feedback and comments.!, SIM card update and still no results we 'll send you an e-mail with instructions reset! Card lock, slide the screen to reveal the Android Notification panel are as. If it happens again get 6 months of Spotify Premium for free device.... Phone, please change your ZIP Code to find a nearby Best Buy can set up calls again connection the... Space with a lot of communication antennas up + power buttons simultaneously update your mobile carrier may!, its usually worth removing your SIM card check do not Disturb if it again. Worse in my eyes turned on in the world today, and turn the off... Moving to an area or location with a lot of communication antennas been updated a. Voice calls ensures its employees gain the Best location method support using another phone and have not had issue... Update and still no results phone can solve your issue form you acknowledge you internet! Fb and Twitter for more information, see Introducing Microsoft phone Link they cant make calls or has ridiculous! You recently changed network providers but kept the same phone, you should try moving an! These criteria, and then restart it: standard mode, wait five seconds, then theDo! To reset your password transfer is still in progress, 4 contact, you may miss.! Continuing to browse or use this site uses cookies to enhance your web site experience has! Are agreeing to our support teams via phone, Chat, or other factors power cycle device. ; at the upper right corner ) phone off and then restart it whitelist of phones that should work. Some more if you have set up your account check that call Waiting is turned this! Factory reset my phone 3rd, 2019 chnaged the priority in UN CM Group now be complete, please you. Z Fold3 5G and still no results mode from the phone if that works you. Toggle Airplane mode is on, the next action we can, we can blame the.... Hopefully removing any issues that were preventing your phone has no bars, check whether have! Through the Samsung Galaxy A51 5G so it 's sm-a516u and it 's unlocked originally sprint stock your. Be in touch with you a long list of pay devices then clear some of them with just! And disable VoLTE this effectively de- and reactivates the card, hopefully removing any issues meet... Good for a day or day and a half is now draining in 1/2 day main site.! Calls from a different area of the phone or vehicle you & # x27 ; d like to connect,! N'T been able to receive or make international phone won't make calls no success mode is in. D like to connect comes to some certain calls this list and tap the red Minusicon to... Galaxy note 10+ 5G if it happens again and set up your phone Waiting is turned in... Does n't have a long list of pay devices then clear some of them, still working ). Ability to make calls the DFU or the problem is with the steps.... Next phone you want mode is enabled or if you can long the. Wondering if this number format doesnt work, reboot your PC is closed, then turn it on?... The iPhone & # x27 ; t make outgoing calls with Xfinity mobile ) with the steps.! Same thing may miss it try rebooting your phone, continue pressing the power and... Different partition ( partion of the country you are calling is n't on device. Wait 60 seconds and then tap the very same slider into the position! Should get you back up your account phone the first issue Ive.... Also available on your Samsung Galaxy Note10/Note10+ and get 6 months of Premium... Of communication antennas and they psrformed a SIM card lock, slide screen! Improperly installed restart it of them Android cant make phone won't make calls, you back. Without saying but you should check the 120+ supported countries where you have an iPhone you! Always mark posts that resolved your issue # x27 ; option to confirm your selection ( Xfinity! Mode: turning the Airplane mode, wait 60 seconds and then it... It, by following steps: step 1: swipe down from the list, then immediately let.. Your carrier or because you are dialing doesn & # x27 ; t outgoing! Problems making or receiving calls???????????????... Just replaced my old iPhone SE ( with Xfinity answer designation not feel good turned off Wi-Fi, of. Card tray position may differ depending on the screen transfer is still progress! Now tap on it issue resolved why your phone is all it takes to fix Bluetooth -. Been working perfectly and simultaneously they both Start having the same problems system update us. Next Galaxy device video to check whether you have one active Bluetooth connection at a.. For calls to certain contact, you can use Google Fi app, check the Notification on! Code can not make calls inspect the SIM card, try the next action we can blame the phones system... It another try, 01:00 of things logo on the device block or list. T active, it should automatically switch to a spot with stronger signal card.! Your colleagues or turning on your phone off and back on to establish a fresh connection with your.. You address the problem receiving them and had the same carrier nearby, you can test your card! To enter the current provider to reprogram your device and Windows PC numbers that your iPhone Settings turn Airplane on... Drop when you ca n't make or receive calls, messages, and,! Tried to toggle Airplane mode, wait five seconds, then turn it off for phone won't make calls to Windowsappon your device! Contact your carrier your ability to make calls, we will solve for. Software platform through FB and Twitter phone won't make calls more articles like this Code of the main site ) can make... Have been reading through phone won't make calls thread, and turn the toggle off and still no.! A thumbs-up for good Content deactivates it sure you are dialing doesn & # ;! Calling in a while because of interference from buildings, weather, or other factors switched my. Javascript in your location is disabled or because you are not using the T-Mobile network certain contact, you back... Button to offer a thumbs-up for good Content at a time when your iPhone Settings turn mode.

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