Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I've been to this dealership for car maintenance (oil change, tire rotation, etc) many times now and each time has been a breeze with this dealership. Our process is designed around they way you want to buy. Highly recommend this dealership and Charlie! Schedule Service Appointment| Make An Appointment | Honda Owners Site Infotainment System: 1 of 1 Schedule Your Honda for Service Returning users sign in for quick access to your saved vehicle information. Cars.com Privacy Statement. I did not expect to come out with a car. I will not be bringing my 1991 Accord or 2009 Odyssey in for service here again because they just don't care about the customer once they've made the sale!!! I've been taking my cars to Herson's Honda for service for many years. Thank you for the wonderful review and years of dedicated patronage! She always takes time to explain what service is needed and why. The other in that organization less than a zero! The car can not be inspected! When I made the. My car came back clean. More, So Disappointed If anyone had just been honest with me when I first asked about my car I would have taken it home and not had it serviced rather than wait another hour for it to finally start getting worked on. Shop 2022 Honda Accord Sedans in Germantown, MD for sale at Cars.com. 800-482-2506 The first step in scheduling your vehicle's service is to collect the . Thank you for the great review! Thank you for sharing your information with us. Search Inventory. I bought my car from them in 2011 and have always taken it there for maintenance ever since. Honda dealers know your Honda best. She was awesome too. I have the Accord Sport. But it doesnt matter. She feels comfortable to bring her car in to Herson's because she knows Rose will take care of her with kindness and professionalism. Keep-up the good work. She is one of the reasons for Also very straightforward during negotiations. He listened to what we wanted, and helped us find the perfect vehicle to meet our needs. He was extremely knowledgeable in providing comparative data between make and model options which allowed us to eventually make a fantastic choice. Ms. Rose Byrd is the best. The other in that organization less than a zero! He said he would go check right now. My Acura is 11 years old and running strong! If you do not already have a Criswell Honda Service Advisor, Please select "Any Advisor" from the drop-down menu. He gave me a quote of about $200 for the service and when. I have worked with Rose ever since I began buying and servicing my car at Herson's Honda starting in the early 1990's. Otherwise a perfect car. Good Service - Rose Corrosion: 60 Months/Corrosion: Unlimited Our parts department also has one of the largest inventories of parts and accessories available. When anything happens with her CRV, which is rare, she just says "I will go see Rose"! He explained everything we needed to know an I tried to get the GM's email address and "Paul" the online Service Rep couldn't/wouldn't give it to me! They have always been professional and helpful and that is why i continue to return again and again. He has a really nice personality with serious responsibility. She goes beyond and above the call of duty to work on a vehicle. Herson's Honda finance application good, bad and no credit customers in Maryland. Roy, this is a great shout out for the Honda dealer. I know what good customer service is, since in a past life I worked for This rating includes all reviews, with more weight given to recent reviews. Over the years, our Honda dealership in Rockville, Maryland has . I declined that service and told him that I only wanted an oil change so he told me that they wouldn't be able to take me until NEXT WEEK. Here at Herson's we strive to meet our customers service and repair needs with an emphasis on great customer service! I will be referring others to the dealership. I called this morning to schedule an oil change and spoke with a rep by the name of Orlando. We have a state of the art facility with factory trained and certified technicians on site. I've been taking my cars to Herson's Honda for service for many years. irst and foremost Kevin Murphy who is the sales Manager is a 10 in my book! Just a we dont know what happened. You KNOW what happened - my car was forgotten about. service After another thirty minutes went by I asked if everything was ok with my car. 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I had a great experience with Mr. Richardson for buying 2019 Odyssey. Brought my 2009 Odyssey in for an A1 Service. More. Thank you for the great review, we appreciate and value your feedback! Told him I was going somewhere else and he gave me a 2:50 PM appointment for the next day right away. Cesar Lemus and the entire Hona service staff are efficient, courteous, and knowledge. Kia Finance wants me to make payments on a car that is not registered to me! B126 servuce Paint: 36 Months/36,000 Mileage. Roy Kelley- I love how you introduced us to the arrangements made by Chef Dolores and I especially love the great partnership the two of you formed more than (was it 50 - 60+ years ago)? The service center seemed busy so I figured my car must be coming out soon. Not just good deal She goes beyond and above the call of duty to work on a vehicle. It's always easy to get a quick service appointment. Request an Appointment. Be very weary of these people! There are no locations matching your search criteria. 5-year/60,000-mile roadside assistance plan Finally, I said I purchased the van here! He told me to go into the waiting room and make myself comfortable. This rating includes all reviews, with more weight given to recent reviews. They have always been professional and helpful and that is why i conti. Herson's Honda is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I've brought my 1991 Accord EX to Herson's for all of its service spending approximately $20k over the years so I know what good service used to look like! He explained everything we needed to know an. I tried to get the GM's email address and "Paul" the online Service Rep couldn't/wouldn't give it to me! I did have a book to read. Herson's is supposed to have Charging stations that work according to Kias dealership requirements, they do not work. More, Very Helpful Great experience. The car can not be inspected! With slushy roads the front sensor by the license plate will give errors on the dash . The finance people, ask you to fill forms out that are not related to a deal if you are out of state! The car was ready in about an hour and I was on my way to an appointment for a blood test as a follow up to my annual physical exam. Thank you for the great review! Percy was very helpful throughout the process of purchasing my new Honda accord. Enjoy your day! We appreciate your business! My Service Advisor Cesar Lemus is very professional and knowledgeable about my Car's Service Needs! The lady at the front was sweet and got me a sales person quickly. I have been a Hersons Used Vehicles for Sale in Rockville, MD - Herson's Honda Used Vehicles for Sale in Rockville, MD 1 2 3 4 5 Next 50 vehicles found View: results per page Used 2012 Honda Civic LX 4D Sedan FWD Compare 301-279-8600 View All Silver 2012 Honda Civic LX FWD 5-Speed Automatic 1.8L I4 SOHC 16V i-VTEC28/39 City/Highway MPGSchedule a test drive today! Herson's Honda - Honda, Service Center - Dealership Ratings Herson's Honda 15525 Frederick Rd, Rockville, Maryland 20855 Directions Sales: (301) 279-8600 4.2 1,872 Reviews Write a Review Nearby Certified Dealers Porsche of The Main Line 5.0 323 Lifetime Reviews Read Reviews Porsche Silver Spring 5.0 268 Lifetime Reviews Read Reviews View 4 Awards Powertrain: 60 Months/60,000 Mileage Keep up the good work and thanks for assisting me with my car. When my car finally was done, I asked the Service Advisor specifically if the tires had been rotated. I thought I might get some kind of quote and do a comparison. Herson's service has definitely gone by the wayside! He has a really nice personality with serious responsibility. The risk of going there is the temptation to buy a new car. They do not represent a financing offer or a guarantee of credit from the seller. I don't understand why he didn't just do that from the start. I, Paul F. said: I was treated with respect, and the bill was very reasonable for the, Ryan L. said: The only reason I can think of for terrible reviews, is an unlucky, Jane E. said: My daughter had her driver's side window broken out on a Sunday., Mark P. said: The staff here went above and beyond to find a car and financing, Juan Carlos R. said: I will start by mentioning that this a review based solely on my. They completely lost me as a customer today with this poor customer service. We value your feedback and appreciate your business! this dealership is highly recommended. He goes above and beyond for his customers. We truly value your business and hope to keep you a happy customer for many years to come! Service Center - Rose Byrd Thanks for the great review! Herson's Honda includes a Two year or 24,000 mile maintenance package with ev. I wrote a scathing email to Gregg Patterson, the Service Director! Consent is not required to purchase goods/services. She is one of the reasons for why I continue to do business with them. View the video to learn about the benefits of servicing at authorized Honda Service Center. 2022 Honda Accord. I've been to this dealership for car maintenance (oil change, tire rotation, etc) many times now and each time has been a breeze with this dealership. He provided a thorough hands on demonstration/familiarization of the Passport EX-Ls features. My husband and I came to Hersons after a long day of shopping for a, The whole team at Herson's did a great job making things efficient and treating me with, Kevin also participated in this transaction in that he purchased for a very good price the 2011. Thank you for the great review! My assignment was to take the car to the dealership and wait for the service to be completed. Our family all like this vehicle and very much satisfied. Realty Group Referrals 6 Montgomery Village Ave., Suite 200, Grant Programs Launched to Assist with Transportat, Recreation Center Membership Passes Will Be Free i, Book Recommendation: No Plan B by Lee Child and An, Book Recommendation: The Winemaker's Wife by Krist, AcousticsandAles Winter Happy Hour Series. All that you need is a computer, internet connection, and pertinent vehicle details. Kola was very nice and listened to what I wanted. 1873 Reviews of Herson's Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership written by real people like you. Because the service department was full he arranged an appointment for me 6;30 AM the next morning. Overall my 2022 Honda Accord is a great car. I said I purchased the van here! . We received a factoryrecall notice on our Honda Accordand Chef Dolores scheduled a 7 a.m. appointment at Herson's Honda for the needed inspection and service. I have been a customer of Hersons for over 13 years and continue to come back. Contact the dealership with Herson's Honda is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. She's the best. When I dropped off the van, they greeted me as a First Time Visitor! Because the service department was full he arranged an appointment for me 6;30 AM the next morning. I was not sure about the CVT trans but we love it now. Leave an anonymous comment or Log on to ActiveRain to comment as a member. Matteo & Drew was very helpful on purchasing my Insight. Made me feel like they didn't want to take me in if I wasn't going to spend a lot of money. Need help finding us? I had a great experience with Mr. Richardson for buying 2019 Odyssey. I waited 1 hr 40 minutes for an oil change. Thank you, Rose, for taking such good care of my mom the last decade at least. She feels comfortable to bring her car in to Herson's because she knows Rose will take care of her w Charlie made the buying process easy. With all that said, You will get a great price from Kevin on a new car, but zero service as a follow up, if you have any issues after signing paperwork!! I was told well they are working on it now, we dont know what happened. Another 15 minutes go by and Im told I need new rear tires and my oil pan might have a leak so I should bring my car back again with another Im sorry we dont know what happened today. My mom loves the Service Coordinator, Rose Byrd. fees, lien fees, or any other fees that may be imposed by a governmental agency in connection with the sale and Good morning Roy. Their customer service has deteriorated over the years--they're more focused on making sales than focused on making their customers happy. Service Center The service center seemed busy so I figured my car must be coming out soon. 15525 Frederick Road. Keep-up the good work. My few little grips are quite minimal, radio antenna does not get the greatest reception. Nice interior design. We'll see you soon! Mr.Rodriguez BPH Service assisted me thank you. I hope the dealer in Bucks county will read this and serve Dunkin Donuts. And helped me pair my phone to the Bluetooth system. Told him I was going somewhere else and he gave me a 2:50 PM appointment for the next day right away. Sales: 301-340-3100 Service: 301-340-3100 Parts: 301-340-3100. And all in all save yourself trouble and dont come here cause if they are not making money off you nothing else matters Herson's Has It! I've been going to Herson's for years. Do they charge a fee to pay for repairs, or anything else, using a credit card? My most recent visit, Cesar was the best customer service person to help me so far. I would recommend Cesar and the Green team for always taking care of my needs. Ms. Rose Byrd is the best. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I went to Herson's Honda in Rockville, MD it was 4pm the service department was full. Criswell Honda is the place to visit for Honda service and repairs in Germantown, MD. A lot to love . More, Service Has Gone Downhill!!! Buy 100% online or 100% in our state of the art showroom, or somewhere in the middle. I just wish my accord have map on the screen. I'm glad to read that your time at Herson's Honda was enjoyable. Two hours go by and I have heard nothing about my car. The only good guy there is Kevin Murphy who runs around like a chicken without a head, doing everyone else's job because according to Chris Galakis, Kevin fixes everything! More, Great job by Rich The risk of going there is the temptation to buy a new car. We appreciate the recommendation especially from someone in the business! Let our professionals help you choose a new Honda and ensure that the car meets your needs as well as your budget. btwInvoice said Mileage IN: 68,264; Mileage OUT: 68,294; The little things matter!!! Carl, the service rep, took me right away. Looking to get an oil change, new brakes, a tire rotation, wheel alignment or engine repair? irst and foremost Kevin Murphy who is the sales Manager is a 10 in my book! Sounds like you had a delightful morning enjoying coffee, donuts, and a good book! But the reason we keep going back is because buying the car is only the 1st step, Herson's service is also a painless experience where we are treated well and trust the end result. I've been doing business with Herson's Honda since 1985 and purchased 3 cars from them! I forgot to mention Flor in the finance department. . 5-year/100,000-mile limited anti-perforation warranty This car is likely to sell soon based on the price, features, and condition. They get the car back to me quickly The Accord is much better than advertised. Shuttle Service to Shady Grove Metro Station, The Kia 10-year/100,000-mile warranty program consists of: The customer service is excellent and the purchasing process very smooth. I was told that it should be out soon - 45 minutes later and I have now been at the service center for four hours with no word on my car so I went to the counter to ask again. upon request. Brought my 2009 Odyssey in for an A1 Service. I would recommend Cesar and the Green team for always taking care of my needs. Be very weary of these people! 2021 Honda Civic Type R. 2021 Honda Civic Sedan Honda Service Centers are committed to maintaining the value and dependability of your Honda. More, No Longer Coming Back Thank you for the review and your years of patronage! 1871 Reviews of Herson's Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership written by real people like you. 10 minutes later I walked up to ask what was taking so long. It's always easy to get a quick service appointment. Herson's Honda includes a Two year or 24,000 mile maintenance package with ev http://inventory.hersonshonda.com/hersonshonda/, http://inventory.hersonshonda.com/InventoryHosting2/. To save on car maintenance, view our Honda service specials each time you visit. My Service Advisor Cesar Lemus is v Not just good deal. Abdul was GREAT. I would recommend Cesar and the Green team for always taking care of my needs. We're located at 15525 Frederick Road in Rockville, MD, just a short drive away from Silver Spring, North Bethesda, Potomac and other Maryland Honda fans. We offer brand new rental cars on site and a complimentary local shuttle Herson's Collision can make towing arrangements for your vehicle Estimates are always free with no appointment required All repairs include a complimentary car wash Herson's Collision can work with you in English and Spanish Get Directions! My Service Advisor Cesar Lemus is v. I've been taking my cars to Herson's Honda for service for many years. Management was truly useless and that goes for the white haired guy in the corner. I quite literally love it and could not ask for anything more. 2021 Honda Clarity Plug-In Hybrid. What makes me the most mad is that I was offered no apology for forgetting my car. Amazing customer service; ready to assist, knowledgeable and will exceed your expectations. I've brought my 1991 Accord EX to Herson's for all of its service spending approximately $20k over the years so I know what good service used to look like! He was very informative with the information he was giving and always confirmed with me on any decisions I was making for my car. They have always been professional and helpful and that is why i continue to return again and again. I declined that service and told him that I only wanted an oil change so he told me that they wouldn't be able to take me until NEXT WEEK. You can get more information about this car from your couch through When I got into my car, the tire pressures were now reversed. The reply I got was you didnt drop it off for the day? I should have known then that my car had been forgotten about. I have the Touring 2.0 with nearly everything. 15531 Frederick Rd. I've always had Excellent Customer Service. Cesar Lemus and the entire Hona service staff are efficient, courteous, and knowledge. We also have a body shop on site for any damage repairs and a full-service auto detailing facility for beauty treatments. I've been doing business with Herson's Honda since 1985 and purchased 3 cars from them! B123 service at Herson's Honda Herson's Honda Local Car Dealership Selling New Honda and Used Cars Serving: Rockville, MD Local Phone: (301) 279-8600 Directions to Herson's Honda More. Because the service, I went to Herson's Honda in Rockville, MD it was 4pm the service department was full. Guests will be taken directly to Locate a Dealer. home delivery on some or all of its cars. Get Herson`s Honda's Appointment to have a look on wide variety of their used cars for sale in Rockville MD 20850. I brought my car at 11:30 for my s I brought my car at 11:30 for my scheduled appointment and told the gentleman who took my car that I would be waiting since it was just an A1 service (I always wait for this type of service). I just wish their prices weren't so high. I've driven a Honda for years and so does my husband. Rose was my service person for this last service and she was very pleasant to work with. Each provides coverage until either the yearly or total mileage figure is reached, whichever comes first. We will contact you to confirm your appointment. They get the car back to me quickly, I have been a customer of Hersons for over 13 years and continue to come back. I have only had great experiences with Herson's KIA, both in buying and service maintenance. My husband and I came to Hersons after a long day of shopping for a Honda Odyssey. in 3 reviews, The whole team at Herson's did a great job making things efficient and treating me with kindness and respect. in 3 reviews, Kevin also participated in this transaction in that he purchased for a very good price the 2011 CRV he previously sold me. in 6 reviews. Looking to get an oil change, new brakes, a tire rotation, wheel alignment or engine repair? financing of the vehicle. My Service Advisor Cesar Lemus is very professional and knowledgeable about my Car's Service Needs! More, A Need for active Management I've always had Excellent Customer Service. Chris Galakis - General M When you need to schedule Kia service or get car repairs near North Bethesda, MD, turn to Herson's Kia. Thank you so much!! She always takes time to explain what service Our Cars.com Vehicle Test Team has awarded the ${make} ${model} What most impressive me about Carl and Hersons was Carl treated my 2002 CIVIC the same as they were treating the new cars coming in for service. I have been a loyal customer here since 2012 and Ive never had a problem with getting my car serviced until today. Thank you for all of your help. I just wish their prices weren't so high. I've been going to Herson's for years. It's always easy to get a quick service appointment. Matteo & Drew was very helpful on purchasing my Insight. I know what good customer service is, since in a past life I worked for AHM in Customer Relations for the Mid-Atlantic Zone. HERSON'S COLLISION CENTER - 12 Photos & 21 Reviews - 15555 Frederick Rd, Rockville, MD - Yelp Yelp For Businesses Write a Review Log In Sign Up Restaurants Home Services Auto Services More More Herson's Collision Center 21 reviews Claimed Auto Detailing, Body Shops, Auto Repair Edit Closed 7:30 AM - 6:00 PM See hours Write a review Add photo Share But I was PLEASED. go through a rigorous multi-point inspection. Schedule an appointment, or visit for Express Service today. Lease Special $6499 DOWN $409 /mo Special APR 48 mos. I was a little nervous considering this was my first car buying experience, but with the help of my parents and the Siwan, all of that nervousness went away! More. I wasted my day off sitting in a service center watching horrible scenes of women being attacked on Law and Order SVU (awful choice for a public waiting space) all for an oil change and tire rotation. Because the service There are no upholstery options matching your search criteria. Percy was very helpful throughout the process of purchasing my new Honda accord. this dealership is highly recommended. I've been going to Herson's for years. Roy, sounds like a great service department, and nice that you only had to wait an hour, and had some breakfast! Do they charge a fee to pay for repairs, or anything else, using a credit card? . More. Rich is not a Little King, he is a Big King! He told me to go into the waiting room and make myself comfortable. Just a we dont know what happened. You KNOW what happened - my car was forgotten about. I will be referring others to the dealership. The vice president does not respond and Mr.Herson is a absentee Owner! It has been over 20 days and I have nothing that satisfies the State of Pennsylvania that this car is legal to drive. I have been a customer of Hersons for over 13 years and continue to come back. Honda service All Used Vehicles. Herson's Honda Get Trade Value play_circle watch video powered by INTICE filter_alt Showing 1-24 of 352 Vehicles Payment $243 $823 Year Make Model Engine Type Color Body Type Trim Drivetrain Transmission Condition search sort by: choose option 2022 Honda CR-V Hybrid EX-L chevron_left chevron_right Mileage: 1434 Engine: 2.0 Transmission: Automatic I've always had Excellent Customer Service. Use our tools to contact the dealership to schedule It's worth the drive! Photos (1) MSRP: $25,140 Compare 2020 Honda Civic EX Herson's Honda includes a Two year or 24,000 mile maintenance package with ev. There are no makes matching your search criteria. He explained everything we needed to know and demonstrated all the features of our new HRV. Charlie made the buying process easy. If i need to get another car or somebody on the family going to buy I must tell them to look for Drew. He has a really nice personality with serious responsibility. Thanks for being a great customer for 13 years and we hope to keep you happy for many more! It is great, saving gas. Felt no pressure to buy and they worked to be efficient with our time. More, Overall good experience! Our service department has convenient hours and we also offer a Late Night/Early Bird drop-off service to work around our customers busy schedules. ${award} ${year}, By Diane and Dan Thomsen from Leesburg, VA, CarMax Ellicott City - Now offering Curbside Pickup review, 2022 Honda Accord vs 2022 Honda Accord Hybrid, 2022 Honda Accord Sedans in Aspen Hill, MD, 2022 Honda Accord Sedans in Broadlands, VA, 2022 Honda Accord Sedans in Brookmont, MD, 2022 Honda Accord Sedans in Cabin John, MD, 2022 Honda Accord Sedans in Calverton, MD, 2022 Honda Accord Sedans in Gaithersburg, MD, 2022 Honda Accord Sedans in Germantown, MD, 2022 Honda Accord Sedans in Rockville, MD, 2022 Honda Accord Sedans in Silver Spring, MD. Oh no, he helped in getting the tags from my old car onto the new and he patiently waited as I moved things from my old care to the new. And she always does this with a smile and positive attitude. and any applicable fees. My husband and I came to Hersons after a long day of shopping for a Honda Odyssey. in 3 reviews, The whole team at Herson's did a great job making things efficient and treating me with kindness and respect. in 3 reviews, Kevin also participated in this transaction in that he purchased for a very good price the 2011 CRV he previously sold me. in 6 reviews. Percy was very helpful throughout the process of purchasing my new Honda accord. Cesar did a great job in handling my service, timely and thorough explanation of service needs and costs, car was ready early. When I arrived, I was given prompt attention and advised that the service could take up to two hours and was directed to the customer lounge. Schedule an Appointment Why Honda Service? I've been taking my cars to Herson's Honda for service for many years. In the past I have always been asked if I want to fix things in the same day (the reason why I schedule early appointments) but I guess because they forgot about my car they wouldnt have time to fix anything. Thanks for the great review! dealership staff made the purchase process easy, quick and smooth. More. Matteo & Drew was very helpful on purchasing my Insight. He explained everything we needed to know and demonstrated all the features of our new HRV. I once trusted them with servicing my car, but now I feel like everything they tell me that needs to be done on my car isn't accurate and it's all just to make a sale. I was able to comfortably watch the TV news, enjoy the coffee and donuts and read a few chapters of my novel. Cesar did a great job in handling my service, timely and thorough explanation of service needs and costs, car was ready early. View our hours and directions to get a map and detailed driving directions to our dealership! We drive from an hour away to purchase from Herson's and get maintenance. The front psi was higher than the rear, meaning they rotated the tires and did NOT check the tire pressure. My mom loves the Service Coordinator, Rose Byrd. Browse our Honda service specials below and use the form above to schedule your appointment for auto service in Germantown. More. Received my second text on Sunday. I brought my car at 11:30 for my s. I have been a loyal customer here since 2012 and Ive never had a problem with getting my car serviced until today. Thank you Rose. Better have the windows up before cleaning windows (this may be a gimme, I got spoiled with my last cars water channel). our tools to get details such as qualifying cars, test drive options, Thank you, Rose, for taking such good care of my mom the last decade at least. It is nice they gave such good service, i had a recall and my dealership was not so kind, i needed a loaner as they needed it all day and they still have not called back Roy week later. I have been a loyal customer here since 2012 and Ive never had a problem with getting my car serviced until today. I have been a Hersons customer for many years and will continue to be. You also agree to our Privacy Statement. a virtual appointment! Its good with the price. What most impressive me about Carl and Hersons was Carl treated my 2002 CIVIC the same as they were treating the new cars coming in for service. What makes me the most mad is that I was offered no apology for forgetting my car. Percy was very helpful throughout the process of purchasing my new Honda accord. I have been a loyal customer here since 2012 and Ive never had a problem with getting my car serviced until today. Although Herson's Collision Center in Rockville, Maryland is not open 24 hours a day, seven days a week - our website is always open. btwInvoice said Mileage IN: 68,264; Mileage OUT: 68,294; The little things matter!!! She feels comfortable to bring her car in to Herson's because she knows Rose will take care of her with kindness and professionalism. They get This rating includes all dealership reviews, with more weight given to recent reviews. Herson's Honda specializes in selling new and used Hondas, as well as other preowned cars. You made me laugh because I could visualize you going inside the waiting room, prepared to read your novel, and I could almost smell the coffee and taste the donuts. Specialties: When it comes to leasing or buying a vehicle, the service at Herson's Honda is unmatched. Certified cars are manufacturer warrantied and typically We are happy that we could accommodate you! It's always easy to get a quick service appointment. More. She's the best. There are no fuel types matching your search criteria. Rockville, MD. Team was helpful, friendly and efficient. He gave me a quote of about $200 for the service and when I asked why is it so expensive when I usually pay less than $50, he told me that I was due for an inspection on my car and they wouldn't be able to take me in until TOMORROW. Service Review He said he would go check right now. Criswell Honda is the place to visit for Honda service and repairs in Germantown, MD. I will NOT be using Hersons Service Center ever again. Arrived 5 days later to my tires flat in the lot and no brake pads put on the car, because I apparently declined them even though that was the only reason I came in. The finance people, ask you to fill forms out that are not related to a deal if you are out of state! Charlie H. And the herson's team that helped us were all terrific. I went to Herson's Honda in Rockville, MD it was 4pm the service department was full. I was told that it should be out soon - 45 minutes later and I have now been at the service center for four hours with no word on my car so I went to the counter to ask again. Received great service from Isaac as sales rep, Jazz as manager, and Ethel in financing. She feels comfortable to bring her car in to Herson's because she knows Rose will take care of her w. My mom loves the Service Coordinator, Rose Byrd. From the moment I walked in I was treated with respect. More, Rose is amazing! He said NO, they only adjusted the tire pressure! The sales associate (Siwan) was very kind and friendly. If you go there avoid an advisor by the name of Frank, was no help as I had a warranty for free brake pads for life and declined rotors resurfacing an, If you go there avoid an advisor by the name of Frank, was no help as I had a warranty for free brake pads for life and declined rotors resurfacing and new rotors in general, so therefore he was making no money and never followed up about my service. One of the benefits of an early appointment was that they had a large selection of fresh Dunkin' donuts. She is one of the reasons for why I continue to do business with them. More, "Wonderful Customer Service Team" I strongly felt they valued my needs over their own. Highly recommend this dealership and Charlie! Schedule oil change service at our Maryland Kia dealer. How to Schedule Honda Service Online. Schedule Vehicle Service Appointment - Herson's Collision Center Service Appointment Schedule online appointment for our auto body shop on carwise.com - Find our Auto Body Shop on carwise.com Our Location Herson's Collision Center 15555-D Frederick Rd Rockville, MD 20855 Get Directions She always takes time to explain what service is needed and why. I trust the work they do and I really like Rose! Keep-up the good work. Use the form below to schedule an auto service appointment at a time that's convenient for you. She's the best. Maintenance and Service Quality PRE-OWNED. I have been a Hersons customer for many years and will continue to be. Thanks Carl. If i need to get another car or somebody on the family. FOLLOW US Purchased a GMC Terrain. Thanks Carl When I got into my car, the tire pressures were now reversed. I trust the work they do and I really like Rose! 3.9% APR National Offer Programs Rebate $1,000 2023 Honda HR-V AWD Sport Explore the services we offer below, or visit the Criswell Honda Service Center page to learn more. Are you sure you want to report this blog entry as spam? Roy Kelley, Retired, Former Associate Broker, RE/MAX Realty Group. It is like going home! Not just good dealing but also very fun to talk to him. Our Reviews The Service Advisor came into the waiting room and said he just got back from lunch and my car should be ready in 5 minutes. On 26 January 2022, we decided to look at Honda SUVs while waiting for our dog to get groomed. 10 minutes later I walked up to ask what was taking so long. The 1.5 liter engine is great on gas and the Turbo provides ample power. You can call our Collision Department at (301) 279-8600. very helpful I will be referring others to the dealership. 15525 Frederick Rd Rockville, MD 20855 Visit Herson's Kia View all hours New (301) 979-9174 Used (301) 637-5724 Service (301) 825-9058 Services offered Battery service Complimentary Brake. this dealership is highly recommended. Honda: She is one of the reasons for. This is an excellent review of your local Honda dealership. When anything happens with her CRV, which is rare, she just says "I will go see Rose"! I would recommend Cesar and the Green team for always taking care of my needs. If you go there avoid an advisor by the name of Frank, was no help as I had a warranty for free brake pads for life and declined rotors resurfacing an Brought my 2009 Odyssey in for an A1 Service. The only good guy there is Kevin Murphy who runs around like a chicken without a head, doing everyone else's job because according to Chris Galakis, Kevin fixes everything! 1.9% APR National Offer Programs Rebate $1,000 2023 Honda Odyssey EX-L Year: 2023 Make: Honda Model: Odyssey Trim: EX-L Add`l Info: Herson's Has It! Herson's Honda. When I made the appointment, my profile was NOT in the system. We welcome guests from Gaithersburg and throughout Maryland who are in need of expert Honda service near their location. In the past I have always been asked if I want to fix things in the same day (the reason why I schedule early appointments) but I guess because they forgot about my car they wouldnt have time to fix anything. I, Juan Carlos R. said: I will start by mentioning that this a review based solely on my, Jeff S. said: Brought my wife's car in after an unfortunate incident with a blown, April S. said: The guys arrived less than 2 hours after I called, and the work and, Bethlehem A. said: Highly recommend! With all that said, You will get a great price from Kevin on a new car, but zero service as a follow up, if you have any issues after signing paperwork!! The vice president does not respond and Mr.Herson is a absentee Owner! I will not be bringing my 1991 Accord or 2009 Odyssey in for service here again because they just don't care about the customer once they've made the sale!!! Research, compare, and save listings, or contact sellers directly from 224 2022 Accord models in Germantown, MD. I know what good customer service is, since in a past life I worked for. Cesar did a great job in handling my service, timely and thorough explanation of service needs and costs, car was ready early. Thank you so much!! Rockville, MD 20855. Management was truly useless and that goes for the white haired guy in the corner. Thank you for all of The other in that organization less than a zero! I called this morning to schedule an oil change and spoke with a rep by the name of Orlando. I had a great experience with Mr. Richardson for buying 2019 Odyssey. Charlie H. And the herson's team that helped us were all terrific. I waited 1 hr 40 minutes for an oil change. Rockville, MD 20855. this dealership is highly recommended. I know what good customer service is, since in a past life I worked for AHM in Customer Relations for the Mid-Atlantic Zone. If i need to get another car or somebody on the family This rating includes all reviews, with more weight given to recent reviews. I will NOT be using Hersons Service Center ever again. 5-year/60,000-mile limited basic warranty I trust the work they do and I really like Rose! Ask for Dante, he is the best. More. Photos (1) MSRP: $17,945 Compare 2020 Honda HR-V Sport Herson's Honda includes a Two year or 24,000 mile maintenance package with ev. 1872 Reviews of Herson's Honda - Honda, Service Center Car Dealer Reviews & Helpful Consumer Information about this Honda, Service Center dealership written by real people like you. Absolutely NO response! Charlie H. And the herson's team that helped us were all terrific. I've been to this dealership for car maintenance (oil change, tire rotation, etc) many times now and each time has been a breeze with this dealership. Herson's Honda Get Trade Value play_circle watch video powered by INTICE Car Buying should be easy. There are no drivetrains matching your search criteria. Sign In Continue As Guest Sign In Help Register Now Rose was my service person for this last service and she was very pleasant to work with. The Service Advisor came into the waiting room and said he just got back from lunch and my car should be ready in 5 minutes. We also run the Herson's Collision Center at our dealership so you can get the same great service when you need to fix your car. Fix the appointment now or call on 301-279-8600 and visit their dealership to discuss about their inventory. The front psi was higher than the rear, meaning they rotated the tires and did NOT check the tire pressure. I recommend Michael Lawson to everyone. I trust the work they do and I really like Rose! Thank you for all of. He was very informative with the information he was giving and always confirmed with me on any decisions I was making for my car. When I dropped off the van, they greeted me as a First Time Visitor! These estimates do not include tax, title, registration With the latest equipment and technology, our service center is capable of handling all of your maintenance and repair needs for your new or used car, truck, or SUV. We also cater to Rockville and Frederick service customers, with regular Honda service coupons and specials for maintenance and repair services. I was told well they are working on it now, we dont know what happened. Another 15 minutes go by and Im told I need new rear tires and my oil pan might have a leak so I should bring my car back again with another Im sorry we dont know what happened today. 1:13 Express TESTDRIVE We appreciate your business and hope to keep you a happy customer for many years! Their title department is also useless as they sold me a car, did 3 hard pulls reducing my credit score by 74 points until they finally got me a 6.9% rate vs a 2.9% rate Kia was offering! We would be delighted to recommend Herson's and in fact, we do! He has a really nice personality with serious responsibility. We discovered Herson's 20 years ago when we bought our 1st Honda; today, we bought our 6th Honda from Herson's! The lane departure warnings are a little finnicky at times but for the most part works good. Charlie made the buying process easy. He said NO, they only adjusted the tire pressure! I have worked with Rose ever since I began buying and servicing my car at Herson's Honda starting in the early 1990's. After another thirty minutes went by I asked if everything was ok with my car. Say Hello to Shopper Express, the way car buying should be. He never gave me attitude, never tried to make me go in a direction I didn't want to go. The car was ready in about an hour and I was on my way to an appointment for a blood test as a follow up to my annual physical exam. Chris Galakis - General Manager is worthless to solve any issue! I brought my car at 11:30 for my scheduled appointment and told the gentleman who took my car that I would be waiting since it was just an A1 service (I always wait for this type of service). It has been over 20 days and I have nothing that satisfies the State of Pennsylvania that this car is legal to drive. Cesar Lemus and the entire Hona service staff are efficient, courteous, and knowledge. Cesar did a great job in handling my service, timely and thorough explanation of service needs and costs, car was ready early. I once trusted them with servicing my car, but now I feel like everything they tell me that needs to be done on my car isn't accurate and it's all just to make a sale. She's the best. They are always prompt to start servicing you and keep you in the loop with all the services they are providing to you and your car. Professionals help you choose a new car she is one of the for. With her CRV, which is rare, she just says `` i will referring... You want to report this blog entry as spam the vice president does respond! Assignment was to take the car back to me rotation, wheel alignment or engine repair damage and... 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Cars are manufacturer warrantied and typically we are happy that we could you., with more weight given to recent reviews i quite literally love and... I dropped off the van, they only adjusted the tire pressures were now.... If the tires had been forgotten about sell soon based on the dash it off the! Use the form above to schedule an appointment for me 6 ; 30 the... Her car in to Herson 's for years Center ever again i was making for my car Finally done... Must be coming out soon we discovered Herson 's Honda includes a Two year or 24,000 maintenance. - Rose Byrd the form above to schedule your appointment for me 6 ; 30 AM the morning! On making sales than focused on making sales than focused on making their customers happy, like! Using Hersons service Center the service rep, Jazz as Manager, and nice that you only had great with! Job by Rich the risk of going there is the temptation to buy much better than....
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