Users can also customize when to execute rules, based on various form events. You can now choose to mark any configured template as. The Delete button in the project details page is renamed as. To directly take control of the requester's asset, Users can upgrade existing software licenses when the software vendor releases new version. An error is thrown if Sort by column value is set to Virtual Host in Table Settings when the same value not added to the list view using Column Chooser under Assets>> IT>>Workstations. Associations - Associate or dissociate requests, changes, and releases to a project. It has been fixed. Approval actions are disallowed for changes in the. Purchase order notifications can now be configured in various languages. Add Product Classification to categorize product types under the Facility desk. Webhook calls now have a soft quota monitoring threshold of 500 calls per day for free users and 3000 calls per day for paid users across all editions. Lookup additional fields are now supported in Change module. A Cross-Site Scripting (XSS) issue found in the Query report description has been fixed. Enable your users to perform various service desk tasks, such as creating and tracking requests by using slash (/) commands. The downtime reported during a release process will be displayed as read-only information in the associated change's. Users who are deleted from the Active Directory get deleted only from the ESM Directory and not from all instances. and schedule, roles and approvals, and tasks and downtimes. IDs will be generated for contracts that are already added to the application. You can modify the Kanban view by using custom filters based on You can Through the UI, you can add a maximum of 2000 users at once. The selected day will be considered the starting day of Site restrictions applied for Change module, SDChangeManager who can Approve/Reject in the Right Hand Side of the change details page can do the same action now under the CAB Evaluation stage as Approved/Rejected, Requester name was not assigned properly when created a request using the Quick Request link, The requester's refer site was not assigned when created request through mail fetching that was sent to the group email ID, Issue where the technician without the Assign Technician permission was able to assign the technician in mobile application. Form rules not copied when the incident/service request template is copied. You can now generate reports for CI relationships. Don't let your tickets stay in the queue, unassigned anymore. Receive different types of software licenses/upgrade licenses at the same time in Receive Items under Purchase Order. is in the CAB stage. Change work logs are not populated in reports generated by Zoho Analytics. MS Projects were not getting imported when tried from within the Projects Module for all languages except English. You can also connect multiple states to a single state without duplicating transition configurations by marking a transition as a common transition. After creating the groups, you can carry out various 'group-based' services Web client enhancement where images, styles, and javascripts will be served from the static server. If you use the Android native app, going forward,based on the chosen notification rules( Admin-->Notification Rules), technicians will receive push notifications in addition to You can set the Agreement Expiry Notification to go out to selected users a specified number of days before the agreement expiry. Avoid using an ordinary word as the basis of a password. SDAdmins can configure this under Setup >> General >> Advanced Portal Settings. 304A few cool features include: The Live Chat Add On is priced at $6 per technician per month available across editions and all customers are offered a free 30 day trial. Allow requesters to view all requests: Configure admin settings to allow requesters the option to view all requests. 8)Site Information in Request Details Page. It has now been fixed. IT environment. You can now send request custom notification to email CC users. Date/Time additional field values in human-readable format couldn't be imported. any need for external hosting. 4. used in change triggers can also be configured specific to change requests or change sub-entities. While exporting a project Gantt chart as PDF, the date and time are displayed incorrectly in some cases. When configuring cancelation-related notification templates, intended variables are not getting added for users without an asset module license. Fields that are currently mandated in the request template and defined as optional in Form Rule will no longer be mandated in the request template. The special character "&" is now allowed in user email addresses. Admins can enable Zia from An incorrect error message is displayed if a task is triggered with scheduled end time less than the current time and the scheduled start time is empty. When a request approval is rejected, the corresponding notification to the requester is not getting sent despite having configured to notify the requesters. Enabled Good and unknown: Configure SMB v1 client driver: Device \MS Security Guide: Enabled Disable driver (recommended) Configure Solicited Remote Assistance: Device \System\Remote Assistance: Enabled Allow helpers to remotely control the computer, 1, Hours, Mailto: Disallow Autoplay for non-volume devices: Device Users can choose from two independent vendors: Clickatell and Screen Magic to avail the service. With a bigger search box, you can now enter more information, and the search results are narrowed down by module, task charts, and Due by Time. The transitions are paths that connect two statuses. Only the Technician with SDAdmin role can be made as Organization Admin. The fetched requests Duplicate entries are created when a scan is initiated for workstations that are added to a custom product type. The requester details section in the SmartView is not rendered properly in higher resolution displays. Export as PDF : You can generate PDF of Gantt Charts on a per project basis, with each chart containing a maximum of 1000 rows of milestones and tasks combined. Users will no longer be able to change the request status via reply and draft reply without the permission to modify requests. Cloud using the appropriate link in the emails received from their help desk. In some cases, you will need to change the email address to a personal email address in order to continue accessing consumer-oriented products (such as the Xbox network). To know more, click, Delete the tasks and their dependencies configured from the existing template. Customers can now enjoy speed and flexibility in reporting and resolving incidents without being chained to their desks. Prediction for the sub-category field keeps loading after changing the request status (except. so there is no need to deploy and run agents in each system. Pending approvals are segregated by modules and displayed along with the count. Releases: Import Releases, Release Tasks, and Release Conversations. Added a confirmation prompt in requests to help users choose the appropriate site when changing requesters. Most of the request fields can now be updated through escalation actions. In release print preview, the approval stages are not sorted in the same order as in the release approval details page. language when you first log into the service or change it midway at the click of a button. Release Notification in Notification Rules. Create solution templates for frequently created solutions to help technicians save time and effort in creating similar solutions. The 'Close Request' and 'Survey' links prompted a login popup and displayed error messages previously which is now fixed. It also allows users to copy ServiceDesk Plus reminders to the Office 365 Calendar. When enabled, the requesters can edit their requests in the below scenarios. A new role Organization Admin is introduced. This is fixed. This was fixed. The accessibility for all linked solutions is shown as private under the. Inexecution of form rules with the 'Not in any site' condition. Notify requester when a request gets approved or rejected, Select users to notify whenever an approver acts on the approval request, Notify the requester when a public note is added, Select technicians to notify when the request approval workflow does not have users from the organizational roles, The following notification rules are newly added under, Notify the group members when leave is marked for a technician, Notify the group members when leave is cancelled for a technician, Select technicians to notify when technicians apply for leave, Select technicians to notify when technicians cancel their leave. When the selected language is Japanese, the name of the To field is translated incorrectly under request conversations. You can filter the Change History by time and also sort it. We have now increased this limit to 50. Email replies from technicians are not getting added as private conversations in requests. Special characters in email subjects were incorrectly displayed. ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android phones, iPhone and iPad. into customer experience. When configuring criteria, you can either choose static values or dynamic values using variables. If you had already grouped major/minor versions, both versions of the software will be shown in the scanned software list view. Assume there is a PO existing in the system pending approval from two approvers, Cathy and Jimmy . To get started, you need to first enable AutoFill in your iOS settings. Use representative icons to add Product Types. Available on iPhone 8 and later and Apple Watch Series 4 and later. Scroll down the list and tap Safari. Tap AutoComplete on the Safari screen and then tap Clear all. A confirmation message appears on the screen. During request creation this field will be shown only for requesters. When an approver was deleted from the CAB in a change, the request for change approval was still shown in the Home tab of the Self Service Portal. Unable to log out of the application if single sign-on is used while SAML is configured. Unable to import MS projects in which the Created field values are not available. Rich Text Editor is now introduced for comments in Projects, Milestones, and Tasks in Requests, Problems, Changes, Projects, Milestones, Releases, and General modules. Notify PO owner and approvers when invoice is received for purchase order. Microsoft Forms is a new Office 365 application which gives you ability to get feedback with easy-to-create surveys, registrations, quizzes and more. From there, users can view the project details by clicking on them or can navigate to the project details page or reassign and add Purchase and Invoice details. Unable to edit downtime in the change planning stage. By default, this permission is enabled for SDAdmin and SDSiteAdmin and cannot be disabled. You can now merge service requests raised using the same template. This has now been fixed. The Provisioning App is now OAuth enabled. Software scans will not be performed by default from nowonwards. You can now associate problems with all/specific support groups. The purchase order gets stuck if a user edits the purchase order after receiving all items. Custom modules can be displayed on the navigation This is now fixed. You can refer to the Request Additional Fields help document here to see how you can create, view, edit Settings that are hard-coded cannot be changed. Customers can now enjoy speed and flexibility in reporting and resolving incidents without being chained to their desks. While replying to requests, technicians tend to type the same response repeatedly to quite a few requests of the same type. If a technician replies to a request from his email notification and includes the requester's email id in the to/cc list, the reply will be treated as a response to the request. Want to know why a request took too long to get resolved? In the To: field, type the first three characters of the cached name to trigger the AutoComplete feature. We have just rolled out an improved and better Flash based dashboard for ServiceDesk Plus On-Demand. Unable to import comments for manually created projects. The "Mandatory" property set for fields is getting lost if added to the requester layout. The technician's cost per hour will now be shown only to technicians who have permission to view it. dashboard. Requests Auto Refresh : We have also rolled out the Auto Refresh Feature in ServiceDesk Plus On-Demand. POST requests with 'JSON' type body content in. In project roles, you can enable the 'Add Projects' permission while allowing the project member to view only associated projects. You can define rules for the following actions. For customers using built-in mailbox or Microsoft mailboxes based on modern authentication, the bounced emails will now be dropped from reaching the mailbox and will be recorded in system logs. To access these customizations, go to Setup >> General Settings >> Requester Portal >> Requester Portal Customization and click Configure on the ADVANCED card. The projects count will be displayed alongside the date in the Scheduler. Finally, choose your preferred ServiceDesk Plus To configure the permission for a requester, enable the appropriate option under the. In the new interface, unable to change a request's status from. log into the service or change it midway at the click of a button. You can now configure triggers for Assets, CMDB, and Release modules and execute actions such as triggering notifications and web hooks or run scripts as custom functions on entities that meet your specific conditions. UAT Details: UAT Actual Start, UAT Actual End, UAT Description, UAT Scheduled Start, and UAT Scheduled End. Canceling a Release will now mark the associated pending Tasks as canceled. Data collected via custom modules can be used as lookup fields in other custom modules, Assets, and CMDB. During user import from Azure, unwanted characters in Mobile and Phone fields will be removed. Empty fields of the organization address are inaccurately displayed in purchase orders. This option is available in the Relationship Map and Business View pop-ups. Due by Time calculation was wrong when the request was resolved or closed. To do this, go to Reports > Query Reports, click the edit icon beside your preferred report, select a Filter By criteria (Created Time or Last Updated Time) from the drop-down, and choose your preferred time period. A new button Switch and Configure, which allows to switch between modern authentication and basic authentication, has been added for customers who are already using Office 365 and Outlook mail services. can copy the solution to the request's resolution in a click. access your ServiceDesk Plus Cloud data in Zoho Analytics. When the site column had been left empty, asset import through CSV did not work. will be updated. This issue is fixed in the ADMP widget version 1.3. Unable to access the application when the default portal is deleted. This is now fixed. The integration supports both regular remote session, which allows you to gain access to the user's screen and input control, and pilot session, which allows you to gain access While importing requesters by CSV, same Sites in different alphabet case threw errors. any existing configurations. In the list view, select any template and click on the Make You can now scan VMware's ESX and ESXi and Hyper-V hosts and fetch the virtual machines (VMs) created in the hosts. This means the technicians may not be aware of the actual costs when updating the worklogs and in some cases, the incident/total cost value may get saved as 0. is now fixed. The notification can be enabled and the email/SMS template for this notification can be customized from. Edit and Delete operations for reply templates are now moved under. Enhanced cost details page for each asset, which is summarized as Purchase Cost, For existing reports, use the Access to Dashboard toggle against your preferred report in the reports list view to enable/disable widgets . If the release request is moved to a stage/status not present in the workflow, the workflow execution status will be updated as. WebDelayValidation Property: DelayValidation Property is available on Task level, Connection Manager, Container and on Package level. Note: Request Additional fields will be copied only if the name and type of the fields match with change additional fields. 'Right to Left/Left to Right' text directional option will Time filter is now available for the Open Changes widget. Improved error message for product type modification when assets with the same name and product type already exist. Software installed and Workstations with that particular software not installed. ServiceDesk Plus Cloud's native email service is available by default for all new accounts and can be enabled during the onboarding with a ready-to-use support email address for each instance. Unable to add dependency if the dependency link is dragged and scrolled outside the graph. Business Rule for Service Request and Incident Requests. For existing customers, the UI changes are applied only if they have enabled the native email service. ServiceDesk Plus Cloud now allows automated, time-delayed actions to be executed on requests and changes. Unable to update a contract with asset/software license details by importing data if the contract contains more than 100 assets/software licenses. Major/minor version functionality is replaced with downgrade rights feature. We have introduced the new Request Assessment feature that lets you view the specific details in the form of a graphical as well as textual representation. After the training is over, Zia will suggest the top 3 relevant technicians for a request during edit. If both the user and department associated with an asset is not present in the application, the asset will be imported to In, If the site associated with an asset is not present in the application, the asset will be imported as. Other functions include the addition of ticket resolutions and work logs, search capability and customizable ticket views. In Reports home page, Zoho Analytics banner will not be displayed unless the integration is enabled. Assets, Workstations, Software and Survey module data is now included in Zoho Analytics. 3. It has been fixed. Users with 'Edit Project' permission couldn't add members to their projects. This issue has been fixed. Project triggers can be applied when a project request is created, edited, or deleted. Now, it has been enhanced to include You can choose your For changes, the stage transitions can be restricted to specific roles/users. Import data from Google Apps option is now available for the Trial edition. SmartView now occupies the complete viewport. Purchase order number field now supports alphanumeric characters. Note: When you perform any action using the actionable notification, you will be required to do a one-time login verification in ServiceDesk Plus Cloud through Office 365 Single Sign-On. Redesigned import data wizard to have a single option to import worklogs across all supported modules. Earlier, it was not possible to remove default fields such as 'Level', 'Request Type' and others in "Request Template". To perform the attachment import or export action, go to Setup >> Data Administration >> Import Data/Export When changing the template associated with an existing problem, the technician can choose to delete or retain the tasks associated with the previous template. Unable to assign a technician for a request by using the Microsoft Teams Bot. Technician groups can be deleted when they are used in requests or other entities. The following new operations are now supported in the ADManager Plus widget. The language selected using this configuration is required to generate all future default notification templates. You can also manipulate data in external applications using callback functions. Please refer API document, click here to get started, ServiceDesk Plus On-Demand now has a native iPhone app that iPhone users can use to access and manage their IT help desk tickets on the go. Requesters could view private notes under. Unintended vertical overflow occurs with URL widgets added to the dashboards. Unable to add payment details to purchase orders as the payment pending value is not getting rounded off, causing validation issues with Amount Paid value. 6) Business Rules and SLA with Empty Criteria. 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